At Pulse Gearz, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, we are here to help.
1. Eligibility for Returns
- Items must be returned in their original condition and packaging.
- Returns must be reported within 7 days of delivery.
- Only items damaged, defective, or incorrect are eligible for replacement or refund.
2. How to Initiate a Return
- Contact us at [email protected] with your order details and photos of the item if applicable.
- Our team will review your request and provide instructions for returning the item.
3. Refunds and Replacements
- Approved returns will be replaced with the correct item or refunded via Cash on Delivery adjustments.
- Refunds will be processed as soon as the returned item is received and inspected.
4. Non-Returnable Items
- Items damaged due to misuse, accidents, or unauthorized modifications cannot be returned.
5. Contact
For any questions regarding returns or refunds, please email us at [email protected]